Failed to build encrypted channel/video stream has stopped working?
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Check the Wi-Fi Network:
The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams normally using mobile data, your Wi-Fi network may be the problem. To troubleshoot, follow these steps:
Update the App:
Ensure that you have updated the app to the latest version.
Check Mobile Phone System Version:
If you are an iOS user, ensure that your system is running version 10.0 or higher.
For Android users, ensure that your system is running Android 5.0 or higher.
Check the Network Environment:
Download a network speed test tool and check the upload and download speeds of your location.
1.Open the app and select your camera device.2.Tap the "..." button in the top-right corner.3.Go to Motion Detection Settings.4.Enable Motion Detection Alarm and check the detection sensitivity. If motion detection...
1.Open the app and select your camera device.2.Tap the "..." button in the top-right corner.3.Go to Motion Detection Settings.4.Enable Motion Detection Alarm and check the detection sensitivity. If motion detection...
No, they cannot access previous video data. Cloud storage is linked to your account, not just the device. Even if someone else uses your camera, they will not be able...
No, they cannot access previous video data. Cloud storage is linked to your account, not just the device. Even if someone else uses your camera, they will not be able...
Please follow these steps to troubleshoot: 1.Check for Protective Foil: Ensure that the protective foil on the device has been removed, as it may block the microphone.2.Verify Microphone Settings: Check...
Please follow these steps to troubleshoot: 1.Check for Protective Foil: Ensure that the protective foil on the device has been removed, as it may block the microphone.2.Verify Microphone Settings: Check...
