Failed to build encrypted channel/video stream has stopped working?
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Check the Wi-Fi Network:
The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams normally using mobile data, your Wi-Fi network may be the problem. To troubleshoot, follow these steps:
Update the App:
Ensure that you have updated the app to the latest version.
Check Mobile Phone System Version:
If you are an iOS user, ensure that your system is running version 10.0 or higher.
For Android users, ensure that your system is running Android 5.0 or higher.
Check the Network Environment:
Download a network speed test tool and check the upload and download speeds of your location.
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Kindly check your spam or junk folder, as our email may have been filtered there by mistake. To ensure future emails reach you smoothly, please add our sending address (system.az@notice.2.ismartlife.me)...
Troubleshooting Steps for Offline Camera Issues 1.Restart or Reset the Camera Power off the camera, then turn it back on. If the issue persists, reset the camera to factory settings,...
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