Explore our FAQs for everything you need to know.

FAQ

I didn't recieve code email from Symynelec APP

Kindly check your spam or junk folder, as our email may have been filtered there by mistake. To ensure future emails reach you smoothly, please add our sending address (system.az@notice.2.ismartlife.me)...

I didn't recieve code email from Symynelec APP

Kindly check your spam or junk folder, as our email may have been filtered there by mistake. To ensure future emails reach you smoothly, please add our sending address (system.az@notice.2.ismartlife.me)...

What should I do when the camera goes offline?

Troubleshooting Steps for Offline Camera Issues 1.Restart or Reset the Camera Power off the camera, then turn it back on. If the issue persists, reset the camera to factory settings,...

What should I do when the camera goes offline?

Troubleshooting Steps for Offline Camera Issues 1.Restart or Reset the Camera Power off the camera, then turn it back on. If the issue persists, reset the camera to factory settings,...

What kind of SD Card should I buy if not using ...

Micro SD memory card system requirements: 1. Only the FAT32 format is supported. 2. Maximum memory capacity :256gb. 3. Micro SD memory card size :1.5 x 1.1cm While some SD...

What kind of SD Card should I buy if not using ...

Micro SD memory card system requirements: 1. Only the FAT32 format is supported. 2. Maximum memory capacity :256gb. 3. Micro SD memory card size :1.5 x 1.1cm While some SD...

How to connect my camera to a new WiFi?

1.Reset the camera by pressing and holding the reset button until it beeps (usually located next to the SD/TF card slot). 2.Open the Symynelec app. You’ll see that the previous...

How to connect my camera to a new WiFi?

1.Reset the camera by pressing and holding the reset button until it beeps (usually located next to the SD/TF card slot). 2.Open the Symynelec app. You’ll see that the previous...

How do I Cancel My Cloud Storage Service Subscr...

To cancel the cloud storage service subscription for your camera, follow these steps based on the images provided: Open the Symynelec App: From the mian screen, click on your device,...

How do I Cancel My Cloud Storage Service Subscr...

To cancel the cloud storage service subscription for your camera, follow these steps based on the images provided: Open the Symynelec App: From the mian screen, click on your device,...

My Camera is Not Tracking Motion

1.First, check if the Motion Tracking function of your security camera is turned on. 2.If it is turned on, calibrate the camera by going to Settings > Basic Function Settings...

My Camera is Not Tracking Motion

1.First, check if the Motion Tracking function of your security camera is turned on. 2.If it is turned on, calibrate the camera by going to Settings > Basic Function Settings...

Problem Not Quite Fixed?