Explore our FAQs for everything you need to know.

FAQ

Failed to build encrypted channel/video stream ...

Check the Wi-Fi Network: The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams...

Failed to build encrypted channel/video stream ...

Check the Wi-Fi Network: The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams...

The camera does not detect the SD card?

Please ensure that your SD card is compatible with your camera. If the camera still cannot detect the SD card after confirming compatibility, try removing the card and reinserting it....

The camera does not detect the SD card?

Please ensure that your SD card is compatible with your camera. If the camera still cannot detect the SD card after confirming compatibility, try removing the card and reinserting it....

How do I watch multiple cameras' live in App?

When there are more than two "Smart Cameras" in the list, click the "Smart" option below. This will bring up the "Multi-Video Preview" feature on the "Smart" page. Once you...

How do I watch multiple cameras' live in App?

When there are more than two "Smart Cameras" in the list, click the "Smart" option below. This will bring up the "Multi-Video Preview" feature on the "Smart" page. Once you...

Problem Not Quite Fixed?